Chair Top and Base Limited Warranty and Return Policy
The Limited Warranty Registration Form MUST be filled out completely and received by J&A USA within 15 days of the original purchase date. This Limited Warranty is valid only when J&A USA receives a completed registration form. J&A USA Pedicure Chairs are designed and manufactured to the highest standards, and J&A USA expressly warrants the pedicure chair as follows: To the original owner of the J&A Spa Service Inc.
pedicure chair, J&A USA may repair or replace, at its option, any pedicure chair found to be defective in material or workmanship upon inspection by an authorized representative of J&A Spa Service Inc.
This Limited Warranty covers the following:
Coverage Period
The Limited Warranty covers the first 45 days from the date of shipment from J&A USA.
Defective parts are covered for 45 days from the date of shipment from J&A USA (excluding the BOWL and UPHOLSTERY).
Labor
Labor costs are not covered under this Limited Warranty. It is at the sole discretion of J&A USA to determine whether a failure was caused by negligence, accident, improper use, improper installation, or lack of proper maintenance as outlined in the Owner’s Manual.
Warranty Exclusions
The warranty does not cover the following:
- Unauthorized repairs, modifications, or tampering of any kind.
- Damage due to freight, accidents, natural disasters, abuse, or misuse of the pedicure chair.
- Stains, fading, or discoloration of the upholstery, armrests, tray, or footrest.
- Fading, discoloration, or staining of the basin or any surface of the pedicure chair caused by water additives, improper water treatment (such as calcium buildup), or cleaning agents.
- Damage or malfunction due to improper installation, including but not limited to failure to comply with all federal, state, and local plumbing, electrical, and building codes.
Return Policy
- The customer is responsible for all shipping charges.
- All returns must be postmarked within 10 days of receiving your order. Return items must be in the original box/package and in new condition.
- We are not responsible for lost or damaged items that are shipped back to J&A USA.
- Refunds will be issued to the original payment method. Shipping and handling fees are non-refundable, and a 15% restocking fee will apply.
- When returning an item, please contact J&A USA by email at info@toepia.com or call 631-243-5300.